Veterinary and Commercial Officer

Commercial Support

•  Maintain relationships with clients/farmers by regular visits to the farm.
• Support farmers in the development of business by giving technical advice.
• Disseminate knowledge on feeding practice to farmers (Broilers, Layers and Pigs)
• Manage accounts of direct clients by following payments/overdue if any/cheque collection
• Encourage the usage of new technologies namely usage of silo and mechanisation of farm
• Provide explanations & give advice on LFL Feed
•  Provide simple technical support to clients & refer more complex ones with the Quality Controller/Veterinary
• Required to give fortnightly report on birds’ population of each client
• Assist farmers in managing their birds’ population/cycle/rotation
• To act as a bridge between the client & internally + follow their complaints with the quality department and other departments where needed

Business Development & Reporting

• Conduct desk research to earmark potential clients
• Develop a sales pipeline to ensure new clients on a regular basis
• Cold calling of potential new clients from sales pipeline
• Prepare and deliver sales pitch (company profile, product portfolio, technical assistance, etc …) to potential clients
• Make commercial proposals to new/potential clients
• conduct regular visits to existing and prospective clients
• assist and prepare meeting with potential clients
• give regular feedback to Management about new & existing clients progression.
• Daily report of visit carried out on the previous day.
• Monthly report to management on market trends
•  Monthly feedback on competitor’s action on the market.

Sales & Marketing

• Responsible for the Sales Process from an admin perspective – registration of orders, invoicing, delivery status, etc …
• Maintain an updated database of client
• Participate in the preparation of seminars and other public events
• To prepare sales budget on a monthly basis
• Participate in the development of various projects regarding Marketing tools (Technical Pamphlets and banners)
• Follow orders of direct clients with production and logistics department (where applicable)

Technical Support

• Provide support to the Quality Controller/Veterinary on site
• Assist QC/Vet in calculation of FCR and other technical analysis
• To provide veterinary support to customers

Complaint

• To analyze and resolve complaints within 48 hrs.
• To put in place corrective action.