Enterprises Applications and IT operations Manager at Equity Bank Rwanda

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

ENTERPRISES APPLICATION AND IT OPERATIONS MANAGER

The Manager of Enterprises Applications and IT Core operations is responsible for monitoring the operations of the core banking system and enterprises applications to enhance quality service delivery. He will provide leadership, guidance and coaching for IT Field Engineers and Systems Support Engineers.

Key Responsibilities and Accountabilities

• Manage the performance, deployment and support of oce automation and collaboration tools.
• Manage user support on business and banking applications.
• Manage engagement and enlightenment of users to ensure optimal use of IT solutions.
• Collaborate with business units and provide advisory services to help them achieve their business objectives through efective use of technology.
• Optimize performance for systems across the enterprise.
• Provide support to Senior Management Staff in the office and on offosite official engagements and meetings.
• Ensure increased use of IT solutions to drive business through engagement and enlightenment of the users.
• Champion adoption of digital tools for solving business problems and optimizing operations.
• Implement policies and procedures on IT operations, business support and applications to full compliance with all relevant regulations.
• Monitor the performance of Enterprises applications, Core banking and develop solutions to enhance capabilities.
• Recommend modications and development of enhancements, applications that enhance service delivery.
• Implement change management programs to enhance the uptake of Corebanking, Enterprises business applications and IT operations.
• Prepare related documents required for all changes, submit to Change advisory boards, and attend all CAB meetings.
• Lead and Administer Core banking, Enterprises applications, IT operations system change control le to ensure the relevant information security controls are observed.
• Liaise and work with all IT teams to ensure customer are served within agreed SLA.
• Test new changes or new products/enhancements in Corebanking, Enterprises business applications to ensure necessary adjustments are undertaken in a timely manner.
• Monitor the quality of reports produced by the applications to ensure the information fed to the business is accurate, and for any malfunctions to be identied and addressed.
• Ensure the replication of the data in the replication servers and production servers by restoring replication were incidents cause failure in scheduled relocations.
• Ensure the smooth operation of the production environment.
• Ensure IT operations run smoothly.
• Ensure compliance to Bank regulations. International standards, Audits recommendations and ensure their implementations.
• Lead a team of 5-8 people and ensure high quality of service delivery and their career growth.

Qualification, Experience, Skills and Attributes

• Bachelor’s degree in computer science, computer engineering, information systems or any other relevant degree in IT
• Relevant master’s degree from a recognized institution
• Relevant professional qualications in IT (ITIL, SLDC, PMP, Programming, TOGAF ISO 20000), COBIT 5
• A minimum of eight (7) years’ experience in IT at an organization of similar and complexity (BANK or TELCO, two (3) of which must be at a senior management level.
• Programming languages
• Databases management (Oracle/SQL)
• Strategy development and implementation
• Project management
• Change management
• Leadership skills
• Reporting
• Communication
• Supplier management
• Stakeholder management
• Interpersonal Skills
• Ability to work under pressure
• Budgeting Knowledge
• Banking operations
• Relational Database management
• Strong Oral and Written Communication
• Results orientation
• Technology Innovation
• Issues management
• Methods, standards creation
• Teaming

If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by 3rd April 2024. Please include detailed Curriculum Vitae, copies of the relevant certicates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted. Email to: jobsrwanda@equitybank.co.rw Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.