Customer Care Officer at VisionFund Rwanda

3rd June 2024

Job Opportunity

Customer Care Officer

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy.

Customer Care Officer

Directly reporting to: Kigali Branch Manager.

Major Responsibilities:

Account Opening

Explain to customers in detail all the VFR’s products and services available to them to assist them in making a choice

Assist customers in opening new accounts, such as completing and capturing the CIF, taking the initial deposit, image capture and registration; whilst ensuring all documents are submitted in proper form and are authorized before proceeding to open the account.

Promote and cross-sell the VFR’s products and services by assisting customers in their selection to meet their needs.

General Enquiries & Customer Service

Process account activities, determine balances, and resolve problems within given authority.

To provide high levels of customer delight in all capacities as a multi-skilled CSO and to take initiative in resolving problems and handling tasks within given authority.

Special / Personal Abilities

Determined personality with initiative, perseverance and motivated person

Capacity and willingness to take responsibility

Ready to comply and live up to and in accordance with the organization Ideals and Core Values

Be proficient in Microsoft office applications

Be a good communicator and able to maintain harmony in the team

Able to lead daily devotion

Qualification and Experience

Advanced diploma in economics, accounting, Finance or business administration

1 Year of experience in a customer care area.

How to apply

Should you wish to apply for this position, please go to the following link Careers (

All applicants must apply using our online application system, CVs received via email or standard post will not be considered.

If the aforementioned position speaks to you, send your updated application via the above mentioned Link by or before 13th June, 2024.

In case you face any challenges in applying, please let us know on: (no applications will be accepted through this email).

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